Galaxus covers the shipping costs for the return of items as a goodwill gesture, provided that the items can be returned in accordance with the return policy and are in proper condition.
The shipping costs for the return of items that do not comply with these guidelines are generally covered by the customer, unless Galaxus Germany is obliged to bear the return shipping costs for other legal reasons.
Further information can be found in our warranty policy as well as in our General Terms and Conditions.